FAQ

Do you ship Internationally?

Good News! I now ship my lip glosses WORLDWIDE!!! If you are an international buyer, please read my shipping policies before purchasing.

For international orders, item price does NOT include your country’s VAT/GST; these amounts may be assessed to be paid by you at import.

Customs fees and VAT charges are the responsibility of the buyer. These are fees your government imposes on its residents for items coming into your country. By law, I cannot pay them; they are your responsibility. VRS cannot be responsible for said charges. By your country’s laws, they are your responsibility. UK purchases, in particular, have low thresholds. Etsy has recently changed some verbiage that may be confusing about VAT charges. As noted above, by law I CANNOT collect VAT charges as I am not an EU seller. Your VAT charges will be your responsibility and levied to your country prior to picking up your item. Please send me a message if you have further questions. International items cannot be marked as a “gift” in order to avoid VAT taxes or customs fees. It is a US law punishable by up to $10,000 or imprisonment up to 5 years.

International orders usually take 2-3 weeks but can take up to 6-8 weeks or more to arrive depending on your location, time of year and local postal services.

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What forms of payment do you accept?

I accept multiple forms of payment, such as: Etsy cards, Etsy credit, PayPal, Visa, MasterCard, American Express, Discovery, and Apple Pay.

Payment must be made in full and have cleared before the item is shipped. I reserve the option to cancel the order and re-list the item if I have not received payment within 48 hours. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.

If you purchase something and change your mind before I have shipped your order, please let me know and I will cancel the transaction.

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Wholesale availability?

At the moment, I do not do wholesale.

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Do you offer gift wrapping?

If you would like your items gift wrapped, please message me before or immediately after your purchase. I use very plain green, newspaper or recycled paper and tape. If you would like them labeled with To: and From:, please let me know. I can also make little note cards to put in with your order.

Other than gift wrapping them, items come as pictured in their listings.

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Are there any specific care instructions for your products?

Nearly every product I make comes with important care instructions in its listing.

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Sizing details

All of the products available in my shop have their measurements listed.

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Do you do discounts on big orders?

On a case by case basis.

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Do you do custom and personalized orders?

Depending on the product, I can work with you to make something completely unique and special to you or your loved one. Just send me an Etsy convo with all the details or with whatever questions you may have.

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Can I purchase more than one of the same lip gloss even if the listing says there is only 1 available?

Depending on how much lip gloss there is left in its batch. I make all of my lip glosses in small batches to prevent waste and save space. I list my lip glosses one at a time so as to keep constant control over inventory and save on listing costs. If you would like to order more than one of a specific gloss, please send me an Etsy convo and I will see if it is possible to do.

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I am allergic to a specific ingredient in one of your products, is there a way you can make it without this ingredient?

Depending on the product, I can work with you to create a customized version. Just send me an Etsy convo.